Refund policy

Return & Refund Policy - Kickfit Jersey Store

 

That's a key distinction! Since you are selling standard football club jerseys that are not customized, you can simplify your policies. The main reason for your strict no return/no exchange rule shifts from "customization" to "authentication/stock protection."

Here are the revised policies for Kickfit Jersey Store, focused solely on non-customized club jerseys:

 

Revised Return & Refund Policy - Kickfit Jersey Store

 

Thank you for choosing Kickfit Jersey Store. We specialize in high-quality football club jerseys. Due to the limited nature and collectibility of our stock, we maintain a strict Final Sale policy.

Please read this policy carefully: All sales are considered final. We offer NO returns, NO exchanges, and NO refunds, except in the case of a verified product defect.

 

Strict No Return / No Exchange Policy

 

We maintain a strict Final Sale policy on all purchases. This policy is in place to protect the authenticity and integrity of our limited-stock inventory.

We cannot process returns or exchanges for:

  • Incorrect size or fit ordered by the customer. (Please consult the size chart carefully before purchase, as all sizes are clearly listed.)

  • Change of mind or buyer's remorse.

  • Minor aesthetic flaws that do not impact the jersey's function or appearance (e.g., a loose thread).

  • Differences in color or detail due to personal screen settings.

  • Jerseys that show signs of being worn, washed, or had tags removed.

 

Sole Exception: Defective Products

 

The only exception to our Final Sale policy is for jerseys that arrive with a verifiable manufacturer defect. This includes:

  • Manufacturing Flaws: Torn seams, unstitched embroidery on the club crest, or major visible knitting defects upon arrival.

  • Shipping Damage: The item was clearly damaged during transit.

  • Error on Our Part: You received a completely different product (e.g., ordered a Manchester United jersey and received a Real Madrid jersey) or a different size than what was specified on your order confirmation.

 

Process for Defective Items:

 

  1. Notification Window: You must contact us within 7 days of the delivery date to report a defect. Reports made after this period will not be accepted.

  2. Submit Evidence: Email us at [Kickfit Customer Service Email] with your order number and clear photographs showing the defect.

  3. Resolution: If the defect is verified, we will provide you with a pre-paid return shipping label. Upon inspection, we will either:

    • Replace the item with an identical, non-defective product.

    • Issue a full refund to your original payment method if a replacement is not available.