Frequently asked questions
What is the return policy?
Because many of our products are custom-made and printed specifically for you when you order, we are unable to accept returns or exchanges. All sales are final. Please double-check your size selection and review our size chart carefully before finalizing your purchase.
Is there an exception for defective merchandise?
Absolutely. If your item has a manufacturing defect or an error on our part (e.g., incorrect print or size sent), please email us at [Your Email Address] within 5 days of receiving your order, and we will arrange for a prompt replacement.
When will I get my order?
1. Processing/Dispatch Time: We aim to dispatch all in-stock orders within 24 hours (1 business day) of purchase. Orders placed after the daily cut-off time (e.g., 2 PM) or on weekends/holidays will be processed the next business day.2. Shipping Time: Our standard shipping typically takes 5-9 business days after the order is dispatched.Total Estimated Delivery Time: You can expect your order to arrive within 6-10 business days from the time you place your order.
Will I get a tracking number?
Yes! Once your order has been dispatched (within 24 hours), you will receive a shipping confirmation email that includes your unique tracking number. Please allow up to 48 hours for the tracking link to update with the carrier's initial scan.
What material are the jerseys made from?
Our standard jerseys are crafted from DotKnit performance material. This is a lightweight, double-knit polyester fabric known for its exceptional breathability and quick-drying properties. It's designed to actively wick moisture away from your skin, keeping you comfortable.